Refund policy

Refund & Returns Policy

Last updated: 13 October 2026

At Bel’sMethod, we create practical digital educational resources to help English language teachers plan and deliver effective lessons with confidence.

We want you to feel confident when purchasing our resources. This policy explains how refunds, cancellations and product-related issues are handled.

1. Digital Products

All products sold by Bel’sMethod are digital products delivered electronically. These may include downloadable PDF lesson plans, teacher guides, student worksheets, presentation slides and other educational resources described on the relevant product page.

We do not sell or ship physical products. No physical returns are required.

Please review each product description carefully before purchasing to ensure that the resource meets your needs.

2. Change-of-Mind Refunds

We do not ordinarily offer refunds for change of mind once a digital product has been successfully delivered, except where required by applicable law or where we agree otherwise.

Because digital resources can be downloaded, copied and retained after delivery, we encourage customers to review the product description, included materials and file formats before completing a purchase.

This policy does not remove or restrict any cancellation, refund or other rights that you may have under applicable consumer protection legislation.

3. Faulty, Incorrect or Inaccessible Products

If you experience a problem with a purchase, please contact us. We will investigate the issue and work with you to find an appropriate solution.

You may be eligible for a replacement, correction, refund or another remedy where:

  • You receive a product different from the one you purchased.

  • A downloaded file is corrupted or cannot be opened using compatible software.

  • A product is materially different from its description.

  • A product has a technical defect that prevents you from using it as described.

  • You have been charged more than once for the same order.

  • Applicable consumer protection law entitles you to a refund or another remedy.

Where a problem can reasonably be resolved by providing a working replacement file or correcting a delivery issue, we may offer that solution where appropriate and legally permitted.

Nothing in this section limits any remedy available to you under applicable law.

4. Download and Delivery Problems

Digital products are delivered electronically, generally through a download link sent to the email address provided during checkout.

If your download email does not arrive:

  1. Check your spam, junk and promotions folders.

  2. Confirm that you entered the correct email address at checkout.

  3. Check your order confirmation for any available download instructions.

  4. Contact us if you still cannot access your purchase.

We will investigate delivery issues and assist you in obtaining access to your purchased files.

Please contact us at hello@bellsmethod.com and include your order number.

5. Duplicate Purchases

If you accidentally purchase the same product more than once, contact us as soon as possible with the relevant order numbers.

We will review the transactions and determine the appropriate remedy, taking into account the circumstances and any applicable legal requirements.

6. How to Request a Refund

To request a refund or report a problem with a purchase, email 

hello@bellsmethod.com

Please include:

  • Your name.

  • Your order number.

  • The email address used at checkout.

  • The product purchased.

  • A description of the issue.

  • Any relevant screenshots or error messages, if applicable.

We aim to respond within three business days.

We may request additional information where reasonably necessary to investigate your request.

7. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method where possible.

The time required for the refund to appear in your account depends on your payment provider, bank and payment method.

Any refund will be handled in accordance with applicable law and the circumstances of the purchase.

8. International Customers

Bel’sMethod sells digital educational resources to customers internationally. Prices are displayed in USD unless otherwise indicated.

Your bank or payment provider may apply currency conversion fees or other charges that are outside our control.

Customers may have consumer protection rights under the laws applicable to their purchase. Nothing in this policy excludes or restricts rights that cannot legally be excluded or restricted.

9. Contact Us

If you have questions about this policy or need help with a purchase, please contact us.

Bel’sMethod

Email: hello@bellsmethod.com

Website: https://bellsmethod.com

Business location: South Africa